# Troubleshooting

Solutions for IQ.Pilot and konn3kt connectivity.

## Connectivity Issues

Symptom: Device shows as "Offline" even when powered.

- Initial Connection: After booting, it may take 60-120 seconds for the device to establish its heartbeat with konn3kt.
- Network Stall: If the device is on a weak cellular signal, it may fail to maintain the live connection. Verify your Cellular Uploads setting if you expect data transfer on the road.
- Public Key Error: If terminal access fails, ensure your public key was correctly pasted during pairing and that WebSSH is toggled ON in Settings.

## Upload Problems

Symptom: Trips appear on the dashboard but have "No Video."

- WiFi Dependency: By default, large video files (fcam, ecam) upload when the device connects to an unmetered WiFi network.
- Onroad Uploads: Recall that only quantized dashcam video (qcam) is uploaded while onroad, and only if Cellular Uploads is enabled.
- Missing Segments: If a drive seems incomplete, use the Request Missing Files button in the Files view to trigger a re-scan.

## Support

For issues not covered here, please reach out in the #support channel of the konn3kt Discord.