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<!DOCTYPE html>
<html lang="en">
<head>
<meta charset="UTF-8">
<meta name="viewport" content="width=device-width, initial-scale=1.0">
<title>Troubleshooting - konn3kt Documentation</title>
<link rel="stylesheet" href="assets/style.css">
</head>
<body>
<div class="layout">
<main class="main-content">
<header class="page-header">
<h1 class="page-title">Troubleshooting</h1>
<p class="page-subtitle">Solutions for IQ.Pilot and konn3kt connectivity.</p>
</header>
<section>
<h2>Connectivity Issues</h2>
<div class="callout">
<strong>Symptom:</strong> Device shows as "Offline" even when powered.
</div>
<ul>
<li><strong>Initial Connection:</strong> After booting, it may take 60-120 seconds for the device to establish its heartbeat with konn3kt.</li>
<li><strong>Network Stall:</strong> If the device is on a weak cellular signal, it may fail to maintain the live connection. Verify your <strong>Cellular Uploads</strong> setting if you expect data transfer on the road.</li>
<li><strong>Public Key Error:</strong> If terminal access fails, ensure your public key was correctly pasted during pairing and that <strong>WebSSH</strong> is toggled ON in Settings.</li>
</ul>
</section>
<section>
<h2>Upload Problems</h2>
<div class="callout">
<strong>Symptom:</strong> Trips appear on the dashboard but have "No Video."
</div>
<ul>
<li><strong>WiFi Dependency:</strong> By default, large video files (fcam, ecam) upload when the device connects to an unmetered WiFi network.</li>
<li><strong>Onroad Uploads:</strong> Recall that only quantized dashcam video (qcam) is uploaded while onroad, and only if <strong>Cellular Uploads</strong> is enabled.</li>
<li><strong>Missing Segments:</strong> If a drive seems incomplete, use the <strong>Request Missing Files</strong> button in the Files view to trigger a re-scan.</li>
</ul>
</section>
<section>
<h2>Support</h2>
<p>For issues not covered here, please reach out in the <strong>#support</strong> channel of the <a href="https://discord.konn3kt.com">konn3kt Discord</a>.</p>
</section>
</main>
</div>
<script src="assets/nav.js"></script>
</body>
</html>